NOTE: BY SENDING US YOUR INITIAL DEPOSIT (OR ANY SUBSEQUENT PAYMENT) TOWARD YOUR TRIP PRICE, YOU ARE CONFIRMING YOUR ACCEPTANCE OF THE TERMS & CONDITIONS BELOW.
Pricing & Payment—We require a nonrefundable deposit of $500 to begin planning your trip. To confirm a specific itinerary we collect a 30% deposit on the total trip price, or more if there are larger nonrefundable supplier amounts due (in some circumstances such as yacht or plane charter a larger non-refundable deposit may be required and separate terms will be drawn up). Please note that until we have received your deposit payment at the time of confirmation, all arrangements are subject to availability and/or price change. Final payment is due 90 days prior to the trip start date. Trufflepig trips are typically priced in US dollars or Canadian dollars, and occasionally in other currencies such as the Euro. The pricing currency is determined on a trip-by-trip basis. Our approach is to price the trip in the currency that minimizes exposure to exchange rate fluctuations and maximizes client convenience. Pricing is calculated on current exchange rates. Trufflepig reserves the right to reprice if significant currency fluctuation takes place between the time of confirmation and full payment. If you would like to pay in full at the time of confirmation, Trufflepig is able to fix the price at the rate offered. Payment can be made by personal cheque, bank transfer, bank draft or credit card (Visa, MasterCard or American Express). If final payment is not received, Trufflepig reserves the right to release your reservations and assumes that the trip has been cancelled by you. In this instance, our standard cancellation fees would apply.
Trip Cancellation—Your trip is subject to cancellation penalties depending on how late you cancel. If you cancel your trip, the following fees will apply:
All Destinations (excluding African Safaris, Oceania & Latin America)
- 91+ days prior to trip start=$500
- 61-90 days=30% of trip price
- 31-60 days=50% of trip price
- 0-30 days=100% of trip price
African Safaris, Oceania & Latin America
- From the time of confirmation until 90 days before departure, 25% of your trip price is non-refundable.
- From 90 to 45 days before departure, 50% of your trip price is non-refundable.
- From 45 until the day of departure, 100% of your trip price is non-refundable.
Trufflepig retains the right to change or cancel your trip entirely in extreme circumstances, for example if your safety or the quality of the trip, in our sole opinion, is deemed to be compromised. If we cancel your trip, we will refund what you have paid us, but we cannot be held responsible for losses you may incur with third parties, such as airlines or hotels. For this reason we strongly recommend Cancellation & Interruption insurance.
Travel Insurance—We strongly recommend that you purchase comprehensive travel insurance. Our cancellation fees are not negotiable. Trufflepig is an authorized retailer of travel insurance products offered by Manulife Insurance and other providers. We will be able to provide you with a custom quote upon request.
Unforeseeable Changes to Your Trip—It is sometimes necessary (or recommended) that changes be made to your itinerary after it has been confirmed with your deposit. This is most common when a third party (i.e. airline, hotel) makes changes that are beyond our control, such as a flight cancellation or schedule change. In other instances, changes may be necessary due to extreme weather or events in the region. We will always do our best to rework the itinerary in a way that minimizes changes to the flow and pricing of your trip. However, if the itinerary changes require us to re-price your trip you will be responsible for the difference in cost.
When You Make Changes to Your Trip—Clients are allowed to make minor changes to the itinerary once the trip is confirmed, within reason as determined by Trufflepig and with sufficient advance notice. We will try our best to accommodate your requests. However, major changes will incur additional planning fees and/or nonrefundable deposit payments in addition to the amount initially quoted. See the “Trip Cancellation” section above for our fees should you need to cancel your trip entirely.
Your Responsibilities—Trufflepig is committed to making your trip as rewarding and fun as possible. But we require your help to do so. For example, we rely on you to provide us with necessary personal information (age, passport & flight details, allergies, etc.) and travel preferences (type of bed, dietary needs, special interests, etc.) so we can craft the right trip for you. We also ask that you respond to our questions in a timely manner so as not to delay the planning process. It is your responsibility to become informed about the most current travel advisories and warnings for countries of travel. We will do our best to keep you informed of major developments but you must contact your relevant government agency to be aware of any travel advisories and warnings. Should you choose to ignore such travel advisories and warnings, the Traveller assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
Our Responsibilities—Trufflepig recognizes the faith and trust you put in us to plan your travel. We will do our utmost to create and deliver the perfect trip for you. Our aim is to provide you with reliable and personalized service. We will respond to your messages promptly and will keep you informed as your itinerary evolves. If at any time you have questions or concerns we ask that you let us know immediately so we can address them.
Travel Documents and Passports—It is your responsibility to ensure that you have a valid passport and meet all necessary entry requirements of the country or countries you will be visiting. These requirements vary by country and nationality and can change from time to time. Trufflepig will do its best to inform Travellers of these general requirements, but we ask that you contact the appropriate embassy(ies)/consulate(s) in your country of residence. Trufflepig is not responsible for delays, changes or costs of any kind due to incomplete, expired or inaccurate Traveller documentation.
Health—By sending us your initial deposit you certify that you nor to your knowledge anyone travelling with you, if applicable, does not have any physical or other condition or disability that would make travelling unsafe for you or other Travellers. It is your responsibility to ensure that you have received all appropriate vaccinations. Please consult your doctor before travelling with us and take all necessary precautions.
Privacy—Your privacy is important to us. Trufflepig is required to collect personal information (such as passport details) in order to plan your trip. We appreciate the sensitive nature of this information and will not share it with third parties (other than as required for booking air, hotel or other reservations as a part of your trip) without your express written permission. By sending us your initial deposit, you are consenting to Trufflepig collecting and using your personal information as required to plan your trip and provide you with proper services.
Services Provided by Third Parties—At your request, we may recommend travel and other services of third parties outside the scope of your Trufflepig trip. Although we try to recommend only companies that provide the highest quality of service, we cannot guarantee the services provided by these third party service providers.
Risks—Travel involves risks. Our trips are often off the beaten path and in developing countries with transportation, communication and healthcare standards that are different from what you get at home. Our trips may be physically demanding and there is a risk of serious personal injury, including permanent disability and death from accident, illness or the actions of negligence of other persons. Medical facilities and services may not be readily accessible and may not be sophisticated. As mentioned above, we also work with independent suppliers and third party service providers (hotels, local guides, transportation companies, airlines, tour operators) and cannot be held responsible for their actions or their failure to act. Trufflepig has no right or ability to control their operations and therefore makes travel arrangements for the trips on the condition that Trufflepig will not be liable for any act or omission of any independent supplier or any unrelated third party. The services provided by independent suppliers are subject to the laws of the place where the services are provided, and any conditions imposed by those suppliers. The liability of the independent suppliers may be limited by their tariffs, conditions of carriage, tickets and vouchers, and international conventions and agreements.
Limitation of Liability, Release and Indemnity—To be eligible to take a Trufflepig trip, Travellers must accept the risks of travel, including those set out in “Risks” and otherwise set out in these Terms & Conditions, and assume full responsibility for any loss, injury, death or damage to them, their family or their dependants or property arising in connection with their participation, or the participation of their family, in the trip. Travellers must have their own insurance appropriate to their needs and the needs of their family or dependants in respect of such loss, injury, death or damage.
The cost of all Trufflepig trips is based on Travellers agreeing to these Terms & Conditions and in particular this Limitation of Liability, Release and Indemnity. As Trufflepig is acting solely as an agent of you with respect to all transportation, accommodations, meals and other arrangements, in consideration for participating in the trips, Travellers agree not to sue Trufflepig, its employees, directors, successors, agents and assigns in respect of, and forever release them from, all liability for economic loss and physical or mental injury, direct or indirect, arising in connection with the trip and the actions of any third party service providers—including, without limitation, permanent disability and death; any emotional distress; any loss of services, financial support, aid, consortium or companionship; and any damage to or loss of property—in each case even if caused in whole or in part by the conduct, including the negligence, of Trufflepig, except where such loss, injury or damage is caused by reckless or fraudulent conduct on the part of Trufflepig or their employees, guides, shareholders, officers or directors, in which case the Traveller retains the right to sue only Trufflepig in respect of that conduct. Travellers further agree that they will indemnify and hold Trufflepig harmless in respect of any claims arising in connection with the trip made by: i) third parties, which arise from the misconduct of the Travellers; ii) the Traveller’s family members, dependants or heirs; iii) third parties, which the Traveller, their estate, their family members, dependants or heirs have sued, if damages are recovered from such third parties, to the extent the third party obtains any indemnification from Trufflepig; except where the loss, injury, death or damage is caused by the reckless or fraudulent conduct on the part of Trufflepig, or their employees, guides, shareholders, officers or directors. Trufflepig reserves the right to decline accepting any Traveller whose health or actions in Trufflepig’s sole judgement impede the operation of a trip or the welfare or enjoyment of fellow Travellers.
In addition and without limitation, Trufflepig is not responsible for any injury, loss, or death, or damage to property in connection with the provision of any goods or services whether resulting from, without limitation, to acts of God or force majeure, weather, quarantines, illness, disease, acts of war, civil unrest, insurrection/revolt, animals, labor unrest including strikes, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of means of transportation or travel delays, travel advisories or warnings.
In further consideration for participating in the trip, Travellers agree that Trufflepig, or their designate, may use any photographic or film records of the trips for promotional and/or commercial purposes, without any remuneration to the Traveller. The Traveller agrees to assign all right, title and interest they may have in or to any media in which their name or likeness might be used to Trufflepig. Travellers agree that Trufflepig Travel Inc. is the trustee of the respective rights of Trufflepig under this Limitation of Liability, Release and Indemnity, which will apply to a Traveller’s trips with Trufflepig, and any transfer of a reservation to another trip. These Terms & Conditions and this Limitation of Liability, Release and Indemnity are binding upon all members of the Traveller’s family, dependants, estate, heirs, successors and legal personal representatives. Any claim or dispute arising out of or relating to these Terms & Conditions, this Limitation of Liability, Release and Indemnity or its interpretation, the trip, or the Traveller’s relationship with Trufflepig will be resolved exclusively in the courts of the Province of Ontario and will be governed exclusively by Ontario law.
General—The term “Trufflepig”, “us” and “we” refers to Trufflepig Travel Inc., a company incorporated under the laws of the Province of Ontario. Trufflepig is a registered member (50013825) of the Travel Industry Council of Ontario. Trufflepig is a registered trademark of Trufflepig Travel Inc.